For Businesses. Write a Review. Just wanted to give a awesome review to Jesse and his team Nia and Ben. If you are ever looking for jewelry go to Zales valley fair.
They really go above and beyond to make dreams come true. I have been going there as well as my friends and family for 3 years and just always get taken care of.
There attitudes are so compassionate there like our family there truly the best. Usually this place has amazing employees and great customer service.
But recently, the last two times my fiance or I have come in to get a ring fixed has been met with attitude, frustration and snarky comments.
This gentleman, though I can’t remember his name, had extreme attitude.
Before I even spoke to him, he looked up from the computer made eye contact with me and looked down immediately. I approached the display cases and he still pretended not to acknowledge me.
Finally when I said something, he had more attitude. While this was going on, another lady walked in and stood for 5 minutes before she said something about being noticed.
Which the gentleman working gave her the most insincere apology of not acknowledgment. Further pissing her off and me feeling uncomfortable.
Even the other associate in store wasnt much help, and had some attitude when the gentleman helping me asked her a question.
Diamond rings for women zales stores hours and white
Its super disheartening that I have had such amazing experiences before and the last few times has been completely different. I definitely won’t continue to purchase from this establishment.
And I hope that this is met with some type of coaching for the associates that way other potential buyers have a better time. The person assisting me, Carmen, was very helpful answering all my questions as I searched for a gold bracelet.
Zales didn’t have exactly what I was looking for so Carmen checked the computer to see what was available online and she printed out data on a couple of bracelets.
She explained the value of other bracelets in stock but I appreciate that she understood what I wanted. I value that she took a consultative approach and didn’t try to force a sale.
She’s going to do some research and get back to me. Even if she ultimately is unable to locate the bracelet I’m looking for, Carmen still deserves to be recognized for great customer service.
There was a guy on the phone who stared as us blankly and couldn’t even manage a quick smile or a slight welcoming gesture.
Rewinding just a bit- my guy purchased my princess cut single solitaire promise ring from Zales back in This warranty provides coverage for your purchase as long as you own this item.
I’m bummed that the Eastridge and Oakridge location closed so that just leaves me with this location. The reviews here seem pretty good so I’ll give them the benefit of the doubt and just assume I caught the employees on a bad day She was sooo sweet and very helpful when it came to allowing us to try on jewelry and answering all of our questions.
The young lady I dealt with before was no longer there, but Veronica M. Diamond rings for women zales stores hours Well guess what – they came in, also she informed me that they can’t do special orders on clearance items. I waited the 6 weeks I was told it would take and called to check the status.
She had great customer service and we felt so welcomed when we walked in. We left very happy and pleased with getting everything we wanted.
18.01.2020 – Zales also offers the ability to shop for a loose diamond on its own, then add it to an engagement ring setting. I definitely won’t continue to purchase from this establishment. The diamond is also significantly higher in quality. Hey I’m Ringo! Once when I was here, I think I had the lady helping me take out darn near every pair of earrings in the store and she didn’t mind a bit.
I have never had a problem with zales until this past month or 2. The gentleman thats been working there recently is extremely rude and not helpful at all.
He has no idea what he’s doing and now my ring has been being repaired for 3 weeks now and they say it’s going to take another week to finish.
Never has this happened even when i needed a bigger diamond replaced. I only needed a very small diamond on the ring band to be replaced so I’m not understanding why it takes a month to be fixed when its usually done in 2 weeks tops.
The valley fair zales needs to fire their newer employees or teach them how to work in customer service and know atleast some knowledge in jewelry and zales polices.
Never purchasing from zales again. Deferred interest and delayed interest are 2 different things, and in the idiot that listened to the person helping me when I for clarification.
The salesperson got their commission, and that was their priority. Remember: these folks make their money on your purchases.
It was my own stupid fault for believing in humanity for a moment. I always love the jewelry here and since they upgraded my ring since they lost my 1st engagement ring.
I forgave them. However today’s customer service is the worst, the gal told me she’ll be right with me when she finishes with other customer.
Which is fine, however I’ve been waiting other people have come in she never asked any of her coworkers to help me.
Zales Outlet in Orlando, FL | Vineland Ave
Finally one guy asked if I needed help. No thanks to her.
I feel she was rude and unhelpful. She needs work on her customer service.
If I come in here again I will not want her help me. My husband took me here to surprise me for our 5 year anniversary. I picked out a diamond band and Jesse helped us.
Not only did he give us an incredible deal but he was friendly, funny and great to talk to. He explained how the jewelry can yellow over time from the oils on your hands and how it’s important to get it cleaned and dipped- which is covered in their jewelry policy.
Jesse made the experience enjoyable and fun and after checking around the other stores in the mall we ended up here. He gave us by far he best deal on the ring I wanted but more than that his customer service was the best.
We will definitely be back to this store in the future! Always come here for my wife ring inspection or cleaning.
I don’t like how the workers look at my wife and I like we don’t belong here. I mean they look at us like we are poor and got have money.
Some of the workers are nice, but some can be rude.
I don’t like how the workers look at my wife and I like we don’t belong here. right hand ring designs with round diamond stone And she is clueless.
If this wasn’t the closes location then I wouldn’t dare go here the way they treat their customer. They did not stop until my problem was solved.
It was very important to them to make sure I was happy.
Diamond rings for women zales stores hours questions
Poor service and such irresponsible people. NEVER step inside this store. The customer service is negative.
These guys don’t value customers. Save yourself from all the headache and arrogance buy the sales reps! I’m sooo in love with my promise ring my boyfriend had helped me pick out!
Thank you to Oscar for helping us out! I am seriously soooo picky when it comes to clothes and jewelry.
This field is for validation purposes and should be left unchanged. In the article, I explain why traditional bricks and mortar jewelry businesses will never be able to fully compete with online-only stores. Diamond rings for women zales stores hours I’m a fan. I have never had a problem with zales until this past month or 2.
But Oscar was a big help. He had no problem letting me see like 10 different rings But i’m in love with my ring thanks to him and my boyfriend.
The only reason why i’m giving a 4 stars out of 5 is 1 the coupon looks like it’s been in another persons wallet for sooo long Although the did offer me sizing, it would’ve taken 3 weeks.
Zales Outlet in Lawrenceville, GA | Sugarloaf Pkwy
I came by the mall today, window shopping. Stopped by the Zales display case because a beautiful “Love” necklace caught my eye.
I waited patiently to be acknowledged, to no avail. Finally the gentleman behind the counter said “we’ll be with you in a moment.
I walked away without making a purchase because if this is how long they make potential customers wait, they must not need my business.
Thank you for your service but I won’t be recommending you.
Diamond rings for women zales stores hours new
Absolutely awful customer service do not will not order from them again. We ordered a custom piece for my daughter’s 18th birthday using their sizing chart we ordered the ring The Ring does not fit it came to us a size or two larger then the sizing chart stated customer service refused 2 help rectify and even insulted my wife Great experience!
Must ask for Ben when you visit, I know he is probably the manager and at times managers need to be free of always being in front of customers all day – so they can perform store operations.
BUT, Ben is the man. Ordered a ring online and with shipping issues and delays it would arrive after Xmas. Came to the store where they had it in stock and he said right away, ‘buy it so you can give it to her on Xmas then when the other arrives come back and your welcome to return it to us’.
Not a lot of retailers will be that open and helpful about returns these days – with all the online competition, within the brand and outside of it.
Came back couple weeks after Xmas and Ben wasn’t there but a younger lady helped me do the return no issues at all. When I told her why I was returning it she smiled and said ‘Ben helped you?
As my wife and I were preparing for a trip overseas, I found my ring to be a bit looser than expected. Jamie and the team at Zales were extremely hospitable.
Thank you for the quick and kind service guys from the phone call to looking forward to meeting us in the storethe care and support was truly appreciated.
right hand ring designs with round diamond stone 